To provide technical support to computer customers needing assistance with account administration (Password resets and account unlocks), distribution of software, hardware and software troubleshooting, remote access and VPN support, and service / support request entry via an Incident tracking system. If unable to resolve requests at first contact, collects and documents necessary information for appropriate escalation to Level 2 technical teams. Communicates with end users to provide ...
We are looking for Someone with more experience in setting up PCs, loading new operating systems, and supporting Office apps. This position won’t include much phone support interaction.
Windows 7, MS Office 2010, Desktop Support
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