Full Time position in Franklin!
The AVP Portfolio Retention Manager will collaborate with Loan Servicing to develop and act on retail loan retention strategy.
Broad accountability for developing a retail loan retention program infrastructure to include call center capacity, scripting, staffing, reporting, and metrics.
Hire, train, and ensure the compliant licensing of retail loan officers for inside sales.
Establish and oversee call center service levels, production standards, and forecasting to ...
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